Privacy policy
About our privacy policy
This privacy notice outlines how ECA Online (also referred to as "we", "us" or "our") collects, uses and shares your personal data. It also explains your rights regarding the personal data we hold. The privacy notice relates to our processing of personal data of prospective students (also referred to as "you" or "your") of ECA Online for marketing purposes.
What personal data we collect
We will collect details such as:
This privacy notice outlines how ECA Online (also referred to as "we", "us" or "our") collects, uses and shares your personal data. It also explains your rights regarding the personal data we hold. The privacy notice relates to our processing of personal data of prospective students (also referred to as "you" or "your") of ECA Online for marketing purposes.
What personal data we collect
We will collect details such as:
- your name, email address, telephone number (and other contact details if known) as well as other details such as residency status, nationality level of study, your areas of interest, educational history, if required
How we collect your personal data
There are numerous ways in which ECA Online will collect your personal data. These include:
There are numerous ways in which ECA Online will collect your personal data. These include:
- when you register your interest in ECA Online via our website and openlearning website
- when you communicate with us through our website, openlearning website, via email or telephone, or in person, such as when making an enquiry or requesting a prospectus
- when you respond to one of our marketing campaigns on a third party website (including social media channels) and provide your personal data
- when you make an application to study at ECA Online or one of our institutions
We store any data you have provided to us as an enquirer, on your application, throughout your studies with us or at any point after graduation.
How we use your information
We will use your personal data for a number of reasons such as:
How we use your information
We will use your personal data for a number of reasons such as:
- marketing and recruitment – for example, we will use your personal data to send you information about ECA Online and our institutions, the subject area(s) you're interested in, details about upcoming events, reminders about important deadlines, such as application deadlines, and other relevant services
- to assess your application and create your student record (during the application process)
- to provide you with educational development support
How we share your information with others (our partners)
We will share some of your personal data with relevant third parties. This will be for the purposes referred to in this privacy notice. This may include disclosing limited personal data to employees, agents and contractors where there is a legitimate reason to do so, including:
We will share some of your personal data with relevant third parties. This will be for the purposes referred to in this privacy notice. This may include disclosing limited personal data to employees, agents and contractors where there is a legitimate reason to do so, including:
- external marketing agencies, print suppliers or fulfilment houses we work with to send you relevant marketing communications
- third parties who provide us with essential software that is used to store and process your personal data. ECA Online will only transfer personal data to the receiving organisation who has provided they have adequate safeguards.
- internal and external auditors
- government departments or agencies where we have a statutory obligation to provide information
- third parties conducting surveys for the purposes of gaining feedback about our marketing or events
Changes to your personal data
It is important that you tell us promptly about any changes to the information we hold about you, including your contact details. You can do this via unsubscribe link on the eDM or the contact page on our website.
How long your information is kept for
We do not retain your personal data for longer than is required in order to provide you with relevant information or services unless you request us to do otherwise. We will retain some information indefinitely for archive purposes and to support your lifelong relationship with ECA Online.
It is important that you tell us promptly about any changes to the information we hold about you, including your contact details. You can do this via unsubscribe link on the eDM or the contact page on our website.
How long your information is kept for
We do not retain your personal data for longer than is required in order to provide you with relevant information or services unless you request us to do otherwise. We will retain some information indefinitely for archive purposes and to support your lifelong relationship with ECA Online.
Should you choose to stop receiving marketing communications, ECA Online is obliged to opt you out within 28 days.
Your rights
The General Data Protection Regulation gives you the rights outlined below:
- to obtain access to, and copies of, the personal data that we hold about you
- to require that we stop processing your personal data on your request
- to require that we do not send you marketing communications
- to require ECA Online to make corrections to the personal data that we hold about you, if this is incorrect
- to require that we erase your personal data
- to require that we restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)
- to receive from the University the personal data we hold about you, which you have provided to us, in a reasonable and intelligible format, including for the purpose of you transmitting that personal data to another data controller
- to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you have given your consent and you wish to withdraw it, please contact ECA Online using the contact details below. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.
This privacy statement was designed to be as clear and concise as possible – it does not provide exhaustive detail of all aspects of ECA Online’s collection and use of personal data.
We will update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you through the channels that you’ve opted into or via a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.
We are not responsible for the practices employed by third party websites. Links to and from our website, and therefore the information or the content contained on those websites, are provided solely as reference points to allow you access information on topics that may be useful to our website users. Please note, when you use a link to go from our website to a third party website, our privacy policy will no longer apply.
Contact us
If you'd like to opt out of our marketing communications, please email info@ecaonline.edu.au stating which channels (email, phone, text) you'd like to opt out of.
You can also use the above details to request access to the personal information we hold about you.
If you have given your consent and you wish to withdraw it, please contact ECA Online using the contact details below. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.
This privacy statement was designed to be as clear and concise as possible – it does not provide exhaustive detail of all aspects of ECA Online’s collection and use of personal data.
We will update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you through the channels that you’ve opted into or via a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.
We are not responsible for the practices employed by third party websites. Links to and from our website, and therefore the information or the content contained on those websites, are provided solely as reference points to allow you access information on topics that may be useful to our website users. Please note, when you use a link to go from our website to a third party website, our privacy policy will no longer apply.
Contact us
If you'd like to opt out of our marketing communications, please email info@ecaonline.edu.au stating which channels (email, phone, text) you'd like to opt out of.
You can also use the above details to request access to the personal information we hold about you.